Shipping policy
ROMELIQ delivery route — updated September 28, 2026
This policy maps the journey from order confirmation to the delivery address entered at checkout.
Route A — Destinations and shipping rates
The country or region selector at checkout shows currently available destinations. Standard shipping is USD $6 for a merchandise subtotal below $36, and free for a merchandise subtotal of $36 or more. Taxes, duties, and the final order total are shown or handled as described at checkout and below.
Route B — Order preparation
Orders are generally reviewed and prepared within 3 business days, excluding weekends and public holidays. Payment review, address questions, launch volume, or stock verification may add time. Processing happens before carrier transit begins.
Route C — Transit estimate
Eligible delivery methods, charges, and destination-specific estimates appear at checkout. After dispatch, standard transit commonly takes 5–15 business days. Weather, holidays, carrier capacity, remote-area routing, customs, and other events outside our control may extend the estimate. Delivery dates are estimates rather than guaranteed appointments.
Route D — Tracking and split parcels
When tracking is available, it is sent after dispatch. A first scan can take up to 72 hours to appear. Products from the same order may arrive in separate parcels when fulfillment requires it, and each parcel can have its own tracking record.
Route E — Address corrections
Confirm the street, unit, city, region, postal code, country, email, and telephone number before payment. If something is wrong, email support@romeliq.com immediately. We will try to help before fulfillment begins, but an address change or reroute cannot be guaranteed after processing. Where permitted, extra costs caused by an incomplete or incorrect address may be charged to the recipient.
Route F — International duties
Unless checkout states otherwise, the recipient is responsible for destination duties, taxes, brokerage, and import requirements. Customs authorities and carriers control their own review and collection processes, which can affect delivery timing.
Lost packages
If your tracking has stopped updating or you believe your package may be lost, please contact us at support@romeliq.com and provide your order number, tracking number, and delivery address. We will investigate the shipment with the delivery carrier. Once the carrier confirms that the package is lost, we will dispatch a replacement at no additional charge within 3 business days.
Delivery delays
Delivery estimates are not guaranteed when a delay results from circumstances beyond our reasonable control, including severe weather, natural disasters, disease outbreaks, epidemics, pandemics, or public health emergencies. If a delay results from an avoidable human or operational error attributable to us or one of our delivery partners, we will review the circumstances and may provide appropriate compensation or another reasonable remedy on a case-by-case basis. This section does not limit any mandatory consumer rights that apply to your order.