Shipping policy

ROMELIQ delivery route — updated September 8, 2026

This policy maps the journey from order confirmation to the delivery address entered at checkout.

Route A — Order preparation

Orders are generally reviewed and prepared within 1–3 business days, excluding weekends and public holidays. Payment review, address questions, launch volume, or stock verification may add time. Processing happens before carrier transit begins.

Route B — Transit estimate

Eligible delivery methods, charges, and destination-specific estimates appear at checkout. After dispatch, standard transit commonly takes 6–15 business days. Weather, holidays, carrier capacity, remote-area routing, customs, and other events outside our control may extend the estimate. Delivery dates are estimates rather than guaranteed appointments.

Route C — Tracking and split parcels

When tracking is available, it is sent after dispatch. A first scan can take up to 72 hours to appear. Products from the same order may arrive in separate parcels when fulfillment requires it, and each parcel can have its own tracking record.

Route D — Address corrections

Confirm the street, unit, city, region, postal code, country, email, and telephone number before payment. If something is wrong, email support@romeliq.com immediately. We will try to help before fulfillment begins, but an address change or reroute cannot be guaranteed after processing. Where permitted, extra costs caused by an incomplete or incorrect address may be charged to the recipient.

Route E — International duties

Unless checkout states otherwise, the recipient is responsible for destination duties, taxes, brokerage, and import requirements. Customs authorities and carriers control their own review and collection processes, which can affect delivery timing.

Route F — A parcel needs attention

If tracking says delivered, first check safe locations, reception, household members, neighbors, and carrier notices. Report an incomplete, damaged, or apparently lost delivery to support@romeliq.com within 5 days of delivery or the final carrier estimate. Include the order number, tracking details, shipping-label photograph, packaging photographs, and product photographs where relevant. Keep the contents and packaging while the case is reviewed.